Khelaghore Privacy Policy — Your Data, Our Responsibility

1 Introduction & Scope

Khelaghore (www.khelaghore.net) is a trusted online betting platform for members in Bangladesh. We understand how valuable your personal information is, which is why the utmost care has been taken in crafting our privacy policy.

This privacy policy applies to:

• For all users of the khelaghore website.
• For khelaghore mobile app users.
• For registered members and anyone in the process of registering.
• For users who contact our support team.

2 What Data We Collect

Khelaghore only collects the information necessary to provide its services. We do not gather data beyond what is required.

Information Collected Directly from You

• Identity Information: Full name, date of birth, and National ID number (for verification purposes).
• Contact Information: Mobile number, email address.
• Financial Information: Mobile Pay/Nagad/Rocket number (for payment processing).
• Account Information: Username, encrypted password.

Automatically Collected Information

• Device Information: Device type, operating system, and browser.
• Log Data: IP address, site access times, and pages visited.
• Usage Patterns: Pages visited, time spent on each page, and links clicked.
• Transaction Information: Deposit & withdrawal history, betting history.

3 How We Use Your Data

Khelaghore uses your data only for specific, legitimate purposes. The core reasons we process your information are:

• Account Management: To create, manage, and secure your account.
• Payment Processing: To process deposit and withdrawal transactions.
• Identity Verification: To verify age and prevent fraud.
• Customer Service: To resolve your issues or answer your questions.
• Service Improvement: To improve your experience on the site and app.
• Legal Obligations: To meet required legal obligations.
• Security: To detect and prevent suspicious activity.

4 Data Storage & Security

Khelaghore uses industry-leading security measures to protect your data:

• Encryption: All sensitive data is stored with AES-256 encryption.
• Secure Servers: Data is stored on secure servers with regular backups.
• Limited Access: Only authorized personnel have access to data on a need-to-know basis.
• Security Review: Regular security audits are conducted.

How Long We Retain Your Data

• Active account data: retained for as long as the account remains active.
• Transaction records: minimum 5 years (as required by law).
• Closed account data: 2 years from the date of closure.
• Log data: 90 days.

5 Data Sharing Policy

Khelaghore never sells your data. However, limited sharing may occur to operate our services:

• Payment Processor: Payment gateways such as Mobile Pay, Nagad, and Rocket — solely to complete transactions.
• Identity Verification Services: Authorized institutions for KYC verification.
• Legal Authorities: To government authorities when required by court order or legal obligation.
• Technology Partners: Technology companies supporting site operations — bound by contractual confidentiality agreements.

6 Cookie Policy

Khelaghore's website and app use various types of cookies. Cookies are small data files stored on your device.

You can disable optional cookies from your browser settings. Please note that disabling essential cookies may affect certain site features.

7 Your Data Rights

As a khelaghore member, you have the following rights over your personal data:

8 Children's Privacy

Khelaghore is strictly for individuals aged 18 and above. We do not knowingly collect any information from persons under the age of 18.

If you believe a minor's information has been collected by mistake, please contact us at support@khelaghore.net. We will promptly delete the data and close the associated account.

9 Third-Party Links

Khelaghore's website may occasionally reference third-party services, such as payment gateways. These services have their own privacy policies.

• Khelaghore is not responsible for the privacy practices of third parties.
• We recommend reviewing their privacy policy before using any payment service.
• Khelaghore shares only the minimum necessary data with payment processors.

10 Privacy Policy Updates

Khelaghore may update this privacy policy from time to time. When changes are made, we will:

• The updated version will be published on this page.
• We will update the "Last Updated" date at the top of the page.
• For significant changes, we will notify you by email or SMS.

Continued use of khelaghore after any changes takes effect constitutes your acceptance of the updated policy. We recommend checking this page regularly.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@khelaghore.net
• Live Chat: From any page on the site
• Response Time: Initial response within 24 hours

Khelaghore is committed to protecting your privacy. Our goal is for you to use khelaghore with complete confidence and peace of mind.